This Refund Policy outlines the terms under which 316 Pro issues refunds for digital products, subscriptions, and paid services purchased through our website. By making a purchase, you agree to the terms below.
Because all LoRA model deliverables are digital and services commence immediately after payment, one-time access ($1,000) becomes non-refundable once the final model deliverables have been delivered to your verified address. The member access key emailed after payment grants portal access and is your proof of purchase, but does not by itself finalize the transaction — ownership and refundability are tied to delivery of the trained model (typical turnaround is 2 weeks). Subscription payments ($500/month) are non-refundable for the current billing cycle; cancelling stops the next renewal but does not refund the active cycle. A 3-month minimum term applies to subscriptions.
If a deliverable is materially defective or not provided, contact us within 14 days of the promised delivery date (payment date plus the stated turnaround) for remediation or a partial credit at our discretion. Where delivery has not occurred within the stated turnaround and we cannot complete it within a reasonable extension, a full refund is available on request.
Paid consultation sessions are non-refundable once the session has been conducted. If you need to reschedule, contact us at least 24 hours before the scheduled time and we will accommodate a new date. Failure to attend a scheduled session without prior notice forfeits the session fee.
Compute on Demand leases are billed for the reserved period. Once a lease is active, the current billing period is non-refundable. You may cancel future renewals at any time, and cancellation takes effect at the end of the current paid period. No partial or prorated refunds are issued for early termination of an active lease.
Capacity is allocated first-come, first-served and confirmed at checkout. If your selected configuration is fully reserved when you pay, your reservation is queued and provisioned as capacity frees up — typically within 24–72 hours. If we cannot provision your lease within 5 business days of payment, you may cancel for a full refund or switch to an available equivalent configuration at no extra charge.
Custom development and consulting engagements are governed by the scope, milestones, and payment terms defined in the separate service agreement signed before work begins. Refunds, if any, are determined by the terms of that agreement. Deposits are non-refundable once work has commenced.
Subscriptions renew automatically until cancelled. You may cancel anytime from your member portal or by emailing hello@316pro.co. Cancellation stops future charges only; the current billing cycle remains active until its end date and is non-refundable.
To request a remediation review or report a materially defective deliverable, email hello@316pro.co within 14 days of delivery with your order details and a description of the issue. We respond within 48 hours.
We encourage you to contact us before initiating a chargeback. Unjustified chargebacks may result in suspension of access to your deliverables, member portal, and future services.
We reserve the right to update this Refund Policy at any time. Changes take effect immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy, please contact us at hello@316pro.co.